Kasena Beauty respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Kasena Beauty Limited Company (“Kasena”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our Website, purchase our products or otherwise interact with us.
We process personal data in accordance with applicable Ghanaian law, including the Data Protection Act, 2012 (Act 843).
1. INFORMATION WE MAY COLLECT
Depending on how you interact with Kasena Beauty, we may collect information including:
- your name;
- telephone number;
- email address;
- billing and delivery address;
- order and purchase information;
- payment or transaction information;
- communications with our customer-service team;
- product reviews or feedback;
- information you voluntarily provide through forms, promotions or surveys; and
- technical information associated with your use of our Website, such as device, browser, IP address and cookie information.
We aim to collect only information reasonably necessary for the purposes for which it is being processed.
2. HOW WE COLLECT INFORMATION
We may collect information when you:
- visit or browse our Website;
- place an order;
- contact us;
- subscribe to marketing communications;
- participate in promotions;
- submit a review or feedback;
- communicate with us through social media or messaging services; or
- otherwise provide information directly to us.
Certain technical information may also be collected automatically through cookies and similar technologies.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- process and fulfil orders;
- arrange deliveries;
- process or confirm payments;
- communicate with you regarding purchases;
- provide customer support;
- manage returns, refunds or complaints;
- improve our products and customer experience;
- operate and improve our Website;
- detect and prevent fraud or misuse;
- maintain appropriate business and transaction records;
- comply with legal and regulatory obligations; and
- send marketing communications where permitted and where appropriate consent has been obtained.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law.
4. MARKETING COMMUNICATIONS
Where you have agreed to receive promotional communications from Kasena Beauty, we may contact you about products, launches, offers, events and other Kasena Beauty news.
You may withdraw your consent to direct marketing at any time by using the unsubscribe option provided or contacting us.
Stopping marketing communications will not prevent us from sending communications necessary to fulfil or administer an existing order.
5. PAYMENTS
Payments made through our Website may be processed by third-party payment providers.
Depending on the payment method used, payment providers may collect information necessary to process your transaction.
Kasena Beauty does not necessarily receive or store your complete card or financial account details when payments are processed by an independent payment provider.
6. SHARING PERSONAL INFORMATION
We do not sell your personal information.
We may share information where reasonably necessary with service providers who help us operate our business, including:
- delivery and logistics providers;
- payment processors;
- Website and e-commerce service providers;
- cloud or data-storage providers;
- communications and email service providers;
- analytics providers; and
- professional advisers.
We may also disclose information where required by law, regulatory authorities or lawful legal processes.
Service providers should only receive information reasonably necessary to perform their services and should process that information in accordance with applicable data-protection requirements.
7. INTERNATIONAL DATA TRANSFERS
Some technology or service providers we use may process or store information outside Ghana.
Where personal data is transferred internationally, we will take reasonable steps required by applicable law to ensure appropriate protection of that information.
8. COOKIES AND WEBSITE TECHNOLOGIES
Our Website may use cookies and similar technologies to operate correctly, remember preferences, understand Website usage, improve performance and, where applicable, support advertising or marketing.
Some cookies may be essential for Website functionality, while others may be optional.
Where required, you will be provided with choices concerning non-essential cookies.
You may also manage certain cookies through your browser settings.
9. DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, destruction or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, regulatory or operational requirements.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
11. YOUR RIGHTS
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- request information about personal data we process about you;
- request access to certain personal information;
- request correction of inaccurate information;
- object to certain processing;
- request that we stop using your information for direct marketing;
- withdraw consent where processing depends upon consent; and
- make a complaint concerning the handling of your personal information.
Requests may be submitted using the contact details below.
12. CHILDREN’S PRIVACY
Our products and Website are intended for a general consumer audience and are not designed to knowingly collect unnecessary personal information from children.
Where a person is not legally able to independently provide valid consent or enter into a transaction, appropriate parental or guardian involvement may be required.
If we become aware that personal information has been collected in circumstances where parental or guardian involvement was legally required, we may take appropriate steps to delete or otherwise address that information.
13. THIRD-PARTY LINKS
Our Website may contain links to third-party websites or services.
Kasena Beauty does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Changes will be published on this page and the “Last Updated” date will be revised accordingly.
15. CONTACT US
For questions, concerns or requests relating to privacy or personal data, contact:
Kasena Beauty Limited Company
Email: nourish@kasenabeauty.com
Telephone/WhatsApp: 0540640243
Address: #8, Cocoa Street, Teshie Nungua Est. Accra
Website: www.kasenabeauty.com
You may also have the right to raise a data-protection complaint with the relevant authority in Ghana.